Return & Cancellation Policy

We hope you love your handmade purchase! Because each item is made or prepared with care, please review our return and cancellation policy before placing your order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, and in its original packaging, when applicable. Proof of purchase is also required.

To request a return, please contact us at nubellestudio@gmail.com before sending your item back.

If your return is approved, we will provide instructions on how and where to send your return. Items sent back without first requesting and receiving return approval may not be accepted.

Return Shipping

For returns due to a change of mind, an incorrect selection, or another reason that is not the fault of Nubelle Studio, the customer is responsible for the cost of return shipping.

If we provide you with a prepaid return shipping label, the cost of that return label will be deducted from your final refund amount after we receive and inspect your returned item.

For example, if your approved refund is $30 and the return shipping label costs $5, your final refund would be $25.

Original shipping charges paid when placing your order are non-refundable unless the return is due to an error on our part or otherwise required by law.

If your item arrived damaged, defective, or incorrect, please contact us before returning it. In these cases, Nubelle Studio will cover the applicable return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at nubellestudio@gmail.com. Please include your order information and photos of the item and packaging when possible so we can evaluate the issue and make it right.

Custom & Personalized Items

Because custom and personalized items are made specifically for you, custom orders, personalized items, and made-to-order items created to your specifications are final sale and cannot be returned or exchanged for change-of-mind reasons.

However, if a custom or personalized item arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Sale Items & Gift Cards

Sale or clearance items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards are non-returnable and non-refundable except where required by law.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, you may return your eligible item according to this policy. Once your return is approved, you can place a new order for the item you would like.

Order Cancellations

If you need to cancel your order, please contact us at nubellestudio@gmail.com as soon as possible.

Orders may be canceled for a full refund as long as the order has not yet shipped and work has not begun on a custom or personalized item.

Once an order has shipped, it cannot be canceled and our regular return policy will apply.

Custom or personalized orders cannot be canceled once work on the item has begun.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, minus the cost of any return shipping label provided by Nubelle Studio when the customer is responsible for return shipping.

Any original shipping charges are also non-refundable unless the return is due to an error on our part or otherwise required by law.

Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card company may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at nubellestudio@gmail.com.

European Union Customers

If your order is being shipped to the European Union, you may have additional cancellation, return, refund, and warranty rights under applicable consumer protection laws. Nothing in this policy is intended to limit any rights that cannot legally be waived.

Questions

If you have any questions about returns, cancellations, or your order, please contact us at: 

nubellestudio@gmail.com